Cognizant, a leader in engineering modern businesses, is looking for dynamic fresher and experienced professionals to join as Customer Support Associates – Voice Process. If you have excellent communication and customer handling skills, this is your opportunity to be part of a team transforming experiences in a fast-changing world.
Job Details
Job Designation: Customer Support Associate – Voice
Qualification: Bachelor’s Degree
Experience: Freshers / Experienced
Required Skill Set
- Proficiency in Windows, Microsoft Office, and internet browsing.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving skills.
- Ability to handle customer queries professionally via phone, email, or chat.
- Strong typing and documentation skills.
- Team collaboration to achieve common goals.
Job Responsibilities
- Address customer inquiries with empathy and professionalism.
- Deliver accurate information about products and services.
- Resolve issues efficiently while ensuring high-quality service.
- Meet performance metrics, including first-call resolution and call handling time.
Walk-in Details
Date: 26th November
Time: 11:00 AM – 2:00 PM
Venue:
Cognizant Technology Solutions
F3 Building – Manyata Tech Park Rd, Nagavara, Bengaluru, Karnataka 560045
Contact Person: Vaibhavi
Documents to Carry
- Updated Resume
- Passport-size photograph
- Photocopies of:
- Aadhar Card
- PAN Card
- Voter ID / Passport
- Educational documents (Provisional/Degree Certificate, Consolidated Marksheet, Semester Marksheets)