Company: Zoho Corporation
Role: Technical Support Engineer
Location: Chennai, India
Experience: 0–2 Years (Open to Freshers)
Qualification: Any Graduate / Postgraduate
Batch: 2025, 2024, 2023, 2022, 2021 — up to 2014
Salary (Expected): ₹6.9 – ₹8 LPA
Employment Type: Full-time
Application Deadline: Apply as soon as possible (rolling basis)
About Zoho Corporation
Zoho Corporation is a global technology company offering a suite of software products in the areas of business productivity, collaboration, and customer relationship management. With a strong commitment to privacy, user experience, and innovation, Zoho has built a loyal customer base worldwide.
About the Role
As a Technical Support Engineer, you will be the first point of contact for customers, playing a key role in resolving technical issues and ensuring a positive customer experience. The role requires strong communication skills and a customer-first mindset.
Responsibilities
- Act as the face of Zoho for users, partners, and prospects
- Provide real-time assistance via voice, email, or chat
- Analyze user-reported issues and deliver effective solutions
- Conduct product demos, onboarding sessions, and user training
- Document technical issues and solutions for continuous improvement
- Collaborate with internal product and engineering teams
Key Skills Required
- Strong verbal and written communication skills
- Analytical thinking and problem-solving abilities
- Basic understanding of web-based software or applications
- Ability to adapt and learn Zoho’s product suite
- Customer-first attitude and willingness to assist users
Eligibility Criteria
- Education: BA, BBA, BSc, BCom, BE, B.Tech, MBA, ME, M.Tech, MCA, MSc, MCom, PhD – or any recognized degree
- Batch: Open to candidates from 2014 to 2025
- Experience: Freshers and early-career professionals welcome
Apply Now
https://careers.zohocorp.com/forms/5ce42e60ad6480014ad0f4bbe72694fb968693af4b647d244f93d070e1aedc9b