Infosys BPM is conducting a walk-in drive for enthusiastic fresh graduates looking to start their career in customer support. This is a great opportunity to work with one of the most trusted global technology and business process management organizations.
Job Overview
Role: Voice-Based Customer Support
Experience Required: 0 – 1 year
Job Location: Bengaluru
Mode: 100% Work from Office (WFO)
Walk-in Date: 7th November 2025
Time: 10:00 AM to 2:00 PM
Venue: Infosys BPM Hiring Center, 785, Ground Floor, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Road, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka – 560078
Landmark: Sindhoora Convention Center
About the Role
The position involves providing customer support through voice-based communication channels. Candidates will handle customer queries, provide first-level resolutions, and ensure a positive customer experience throughout the interaction process.
This role is ideal for individuals with excellent communication skills, a problem-solving mindset, and the ability to work effectively in a dynamic environment.
Key Responsibilities
- Handle customer inquiries efficiently and professionally.
- Provide first-level resolution and escalate issues as necessary.
- Log all customer interactions and follow up on open cases.
- Stay updated with product information and support tools.
- Maintain empathy and clear communication during customer interactions.
Required Qualifications
- Full-time graduate in any discipline (no active backlogs).
- Excellent verbal and written communication skills in English.
- Willingness to work in US time zones (night shifts).
- Flexibility to work in 24×7 rotational shifts.
- Commitment to working from office (no hybrid or remote option).
Preferred: Candidates with basic knowledge of customer service operations or related certifications will be given preference.
Mandatory Documents to Carry
- Updated hard copy of your resume.
- Any two government-issued photo IDs (PAN, Aadhaar, Voter ID, or Passport).
- Original academic documents for verification:
- 10th and 12th marksheets
- Graduation (all semester marksheets, provisional and degree certificates)
- Note: Laptops and cameras are not permitted inside the premises due to security restrictions. Government ID is mandatory for campus entry.
Why Join Infosys BPM?
- Opportunity to work with a global brand.
- Structured training and upskilling programs.
- Transparent and performance-driven career growth.
- Inclusive and collaborative workplace culture.
If you are looking to build a successful career in customer support with a reputed organization, this is the right opportunity to begin.
Walk-In Details:
Candidates are advised to register in advance and carry a copy of this invitation when attending the drive.
Official Source: Click here to apply on Naukri