Genpact is conducting a walk-in recruitment drive in Hyderabad for candidates interested in Customer Service Voice roles. This opportunity is suitable for fresh graduates and professionals with prior experience in voice support. Interested applicants can review the details below and attend the drive as per the schedule.
About Genpact
Genpact is a global professional services firm headquartered in New York, United States, providing business and technology services to clients across more than 30 countries. The organization employs over 100,000 professionals worldwide.
Job Overview
Company: Genpact
Role: Customer Service – Voice Process
Salary: Up to ₹5 LPA (Expected)
Experience Required: 0–3 years
Job Type: Walk-in
Job Location: Hyderabad
Walk-in Dates: 17 November – 18 November 2025
Official Website: genpact.com
Key Responsibilities
- Handle and resolve customer queries in a professional manner
- Support data collection activities to assist account recovery
- Maintain thorough understanding of client processes and policies
- Identify and reproduce customer issues, escalate when required
- Deliver high-quality customer service consistently
- Demonstrate strong analytical and critical-thinking abilities
Eligibility Criteria
- Graduate in any discipline (excluding Law and diploma)
- Fresh graduates may apply
- Candidates with up to 3 years of experience in voice process are eligible
- Undergraduates, pursuing students, and result-awaited candidates are not eligible
Preferred Skills
- Strong probing and analytical skills
- Good command of written English and a neutral accent
- Ability to work in flexible shifts, including weekends
Walk-in Details
Dates: 17 November – 18 November 2025
Time: 11:30 AM – 1:00 PM
Venue:
Genpact
Plot No. 14/45, IDA Uppal
Habsiguda, Hyderabad – 500079
Documents to Carry
- Three copies of an updated resume
- Three passport-size photographs
- Original Aadhaar card
- Two photocopies of Aadhaar card
- Pay slip (if applicable)