Cognizant Hiring Freshers Voice Process Associate

Cognizant is hiring dynamic fresher and experienced professionals for the role of Customer Support Associate – Voice Process. Join us in helping modernize businesses, reimagine processes, and transform experiences!

Job Designation: Customer Support Associate – Voice
Qualification: Bachelor’s Degree
Experience: Freshers / Experienced

Key Skills Required:

• Proficiency in Windows, Microsoft Office, and internet browsing.
• Excellent verbal and written communication skills.
• Strong customer service abilities and problem-solving skills.
• Good typing and documentation skills.
• Ability to handle customer queries with professionalism and empathy.

Job Responsibilities:

• Address customer queries via phone calls, emails, or chats.
• Provide accurate information about company products/services.
• Resolve issues promptly while maintaining service quality.
• Achieve performance targets, including resolution rates and first-call resolutions.
• Collaborate with the team for process improvement.

Walk-In Details:

• Date: 21st November
• Time: 9:30 AM – 1:00 PM
• Venue: Cognizant Technology Solutions, Ground Floor, ISC-1, Nanakramguda, Financial District, Gachibowli, Hyderabad, Telangana 500032
• Contact Person: Koojitha

Eligibility Criteria:

• Open to graduates from 2022 to 2024 (2024 graduates must have all semester mark sheets except the last semester).
• No backlogs or arrears.
• Candidates currently pursuing graduation or post-graduation are not eligible.
• Willingness to work in night shifts is a must.