Company Name: Genpact
Position: Technical Associate – Service Desk (L1)
Job Location: Hyderabad, India
Experience Required: Freshers
Qualification: B.E / B.Tech
Salary: As per industry standards
About the Company
Genpact (NYSE: G) is a global professional services firm with over 125,000 employees across more than 30 countries. The company partners with the world’s leading organizations, delivering digital transformation and operational excellence through deep industry knowledge, advanced technologies, and data-led insights.
Job Description
We are inviting applications for the role of Technical Associate – Service Desk L1. This role involves providing first-level technical support and ensuring smooth IT service operations.
Key Responsibilities
- Resolve user-reported issues through ticketing systems within agreed SLAs
- Provide both voice and non-voice IT support
- Assist leadership and employees with technical queries
- Troubleshoot hardware and software including desktops, laptops, printers, and applications
- Handle support for OS, MDM, Microsoft Office, and business-specific applications
- Assist in IT infrastructure activities, including upgrades and transitions
- Maintain and update knowledge base articles
- Provide on-site support when required
Eligibility Criteria
- Bachelor’s Degree (preferably in Computer Science, IT, or related field)
- Strong technical orientation and problem-solving skills
- Familiarity with OS, MDM tools, and Office 365
Preferred Skills
- Good communication skills in English
- Customer-first approach
- Ability to work in a structured, deadline-driven environment
How to Apply
Apply Here: Click to Apply