Genpact (NYSE: G) is a global professional services and solutions firm with over 125,000+ employees across 30+ countries. We help shape the future for some of the world’s leading enterprises, including many in the Fortune Global 500. With expertise in digital operations, data, technology, and AI, we’re driven by our purpose – the relentless pursuit of a world that works better for people.
Job Overview
- Company: Genpact
- Job Title: Technical Associate – Service Desk L1
- Job ID: ITO090929
- Location: Hyderabad, India
- Employment Type: Full-Time
- Education Required: Bachelor’s Degree (Computer Science, Information Systems, or related field)
- Job Posting Date: May 14, 2025
- Application Deadline: June 13, 2025
Key Responsibilities
- Handle tickets via voice and non-voice channels within defined SLAs.
- Provide priority IT support for executive leadership and board members.
- Install, configure, and troubleshoot desktops, laptops, scanners, printers, etc.
- Resolve issues related to OS, MDM, Office Suite, and internet browsers.
- Offer second-level support and business application troubleshooting.
- Manage user provisioning for ERP and business tools.
- Support IT infrastructure projects, transitions, rollouts, and consolidations.
- Follow and contribute to knowledge management best practices.
- Provide hands-and-feet support for scheduled on-site IT tasks.
Qualifications
Minimum:
- Bachelor’s Degree in Computer Science, IT, or related field.
- Good knowledge of operating systems, MDM, and Office-related issues.
- Strong technical understanding and willingness to learn.
Preferred:
- Problem-solving mindset with a customer-first approach.
- Effective communication in English.
- Ability to deliver under pressure and within timelines.