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HCLTech (formerly Hindustan Computers Pvt. Limited) is a leading Indian multinational IT services and consulting company, known for delivering transformative digital services across the globe. Join our vibrant team and start your career with one of the top IT employers in India.
💼 Job Details
Designation: Customer Service Executive – Voice Process
Qualification: Any Graduate
Experience: Freshers are welcome; prior voice process experience is a plus
Shifts: Flexible to work in a 24/7 UK Shift environment
Joining: Immediate Joiners Preferred
Mode: Work From Office
✅ Key Skills Required
- Excellent written & verbal communication skills
- Good customer service and interpersonal skills
- Sound knowledge of MS Office and general computer applications
- Ability to multitask and work under pressure
- Maintain confidentiality and professionalism
- Prior experience in UK Inbound Calling/BFSI domain (preferred)
📋 Job Responsibilities
- Handle inbound customer queries efficiently
- Deliver high-quality customer service per company guidelines
- Achieve First Call Resolution (FCR)
- Log escalations and complaints accurately
- Follow escalation protocols when necessary
- Participate in feedback sessions and team-building activities
- Maintain data security and confidentiality
🗓️ Walk-in Interview Details
📅 Date: 2nd June – 3rd June 2025
🕒 Time: 11:00 AM – 2:30 PM
📍 Venue:
HCLTech, Sholinganallur ELCOT Campus, Tower 4, Chennai – 600119
📞 Contact Person: Freddy (HR)
👥 Who Can Apply?
- Freshers looking to start a career in customer support
- Graduates with excellent communication skills
- Candidates comfortable with rotational shifts and working from office
- Immediate joiners only
👉 Note: Please carry an updated resume and a valid ID proof while attending the interview.