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Junior Network EngineerLocation:
Bulgaria, Europe Job Description: The Junior Network Engineer role is part of TSS Center which compiles of teams, working on a Cisco Technology- Routing and Switching/ Wireless/ VoIP/ Architecture/ Security. Initial point of contact for resolving customer raised network related voice, email, and web service requests specific to Networking equipment Provide problem determination / problem source identification for known and published problems within a fast-paced environment while achieving high levels of accuracy Follow Support Center processes for effective management of assigned support incidents This position will require ongoing skills development activities in networking and technical support Qualification: Excellent command of spoken and written English (B2-C2 level) At least 6 months of experience in related customer support role Basic understanding of networking – OSI Model/ TCP/IP, routing, switching, firewalls Experience with Microsoft Operating systems at advanced user level Experience with Microsoft Office (Word, Outlook) at advanced user level Excellent communication, organizational and problem-solving skills Focused & Results orientated Experience in a technical support role, with any enterprise class Networking equipment and formal Cisco certification is a plus Bachelor’s Degree (or equivalent) in Engineering or similar technical field