Infosys Fresher Process Trainee Recruitment

Infosys BPM as a Process Trainee – Customer Service Representative!

Company: Infosys BPM Ltd
Location: Pune, India
Job Designation: Process Trainee – Customer Service Representative
Qualification: Any Graduate
Experience: Freshers

Are you a recent graduate with a passion for customer service and a knack for problem-solving? Infosys BPM is seeking enthusiastic and motivated freshers to join our team as Process Trainees. If you have excellent communication skills and are eager to learn and grow, this opportunity is for you!

Skill Set:

• Proficient with basic computer knowledge.
• Sound knowledge of MS Office applications.
• Effective probing & analyzing skills and capable of multitasking with voice and data entry.
• Ability to quickly and efficiently assimilate process knowledge.
• Problem-solving skills and quick thinking to independently and efficiently resolve customers’ issues.
• Excellent verbal and written communication, interpretation, and active listening skills.
• Self-motivated with a strong initiative.

Job Description:

• Attend to and resolve client issues via calls, chat, and email.
• Independently and thoroughly resolve customers’ issues.
• Show proactivity and respect for customers’ time.
• Manage time effectively, ensuring all customer interactions add value.
• Actively participate in team-building activities.
• Adapt to new technologies and changing business needs.
• Collaborate with teams to bring in process improvements and innovative ideas.

Why Infosys BPM?

• Opportunity to work with a leading global business process management company.
• Continuous learning and professional development.
• Supportive and dynamic work environment.

Ready to take the next step in your career?

Apply Now: Infosys Career Portal