Infosys BPM is hiring fresher graduates for the role of Customer Support Associate Voice Process. If you have excellent communication skills, a sound knowledge of MS Office, and strong customer handling abilities, this is your chance to join a leading business process management company!
Job Designation: Customer Support Associate Voice Process
Qualification: Any Graduate
Experience: Freshers
Salary: Up to 4 LPA
Skill Set:
- Proficiency in basic computer knowledge and MS Office applications.
- Strong customer handling skills.
- Excellent verbal and written communication skills (for calls, chats, and emails).
- Effective probing, analysis, and multi-tasking abilities.
- Self-motivated with good initiative.
Job Responsibilities:
- Provide first-level resolution to customers.
- Diagnose and troubleshoot technical issues, escalating complex problems when needed.
- Deliver exceptional customer service with empathy and positive language.
- Build rapport with customers through effective communication.
- Document and track customer interactions.
- Stay updated with product knowledge and industry trends.
- Participate in ongoing training to enhance skills.
Work Location: Pune, India
Shift Timings: US Shifts
Walk-In Details:
Date: 13th February – 14th February
Time: 10:00 AM – 1:00 PM
Venue: Infosys Limited, Plot No IIIG/2, P. S-New Town, Kolkata -700135 (Hatisala)
Documents to Carry:
- Updated resume.
- 2 photo identity proofs (PAN Card, Driving License, Voter ID, Passport).
- Original education documents for verification (10th, 12th, Graduation Marksheet, CMM, Provisional, and Original Degree).
Note:
- Do not carry laptops or cameras due to security restrictions.
- Original government ID required for security clearance.