Are you a recent graduate with excellent communication skills and a passion for delivering top-notch customer service? Infosys BPM, a subsidiary of Infosys offering integrated outsourcing and transformation services, is looking for dynamic freshers to join their team as Customer Support Associates (Voice Process) in Kolkata.
This is an exciting opportunity for graduates who are eager to kickstart their careers in the BPO industry. If you have sound knowledge of MS Office, strong customer handling skills, and are comfortable working in US shift timings, this role could be perfect for you!
Job Designation:
Customer Support Associate – Voice Process
Qualification:
Any Graduate
Experience:
Freshers
Skills Required:
- Proficient with basic computer knowledge
- Sound knowledge of MS Office applications
- Strong customer handling skills
- Excellent verbal, written communication, interpretation, and active listening skills
- Effective probing & analyzing skills for voice & data entry multitasking
- Self-motivated with good initiative-taking abilities
Job Responsibilities:
- Provide first-level resolution for customer queries and issues
- Diagnose and troubleshoot technical problems, escalating when necessary
- Deliver exceptional customer service with empathy and positive language
- Build rapport with customers through active listening and effective communication
- Document and track customer interactions in the service management system
- Stay updated on product knowledge and industry trends to provide accurate support
- Participate in training programs to enhance technical and service skills
Work Location:
Kolkata, India
Walk-In Details:
- Dates: 24th and 25th October
- Time: 10:00 AM – 1:00 PM
- Venue: Infosys Limited, Plot No IIIG/2, P.S-New Town, Kolkata – 700135 (Hatisala)
Documents to Carry:
- Updated resume
- 2 photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
- Original educational documents (10th, 12th, Graduation mark sheets, provisional & degree certificates)