Join Infosys BPM Ltd as a Process Executive – Customer Service Representative
Location: Bengaluru, Karnataka, India
Job Designation: Process Executive
Qualifications: Bachelor’s Degree
Experience: Freshers / 0 – 1 year
Are you ready to kickstart your career with one of the leading global organizations? Infosys BPM Ltd is seeking enthusiastic and driven freshers for the role of Process Executive – Customer Service Representative. If you are passionate about providing exceptional customer service and thrive in a dynamic work environment, we want to hear from you!
Key Responsibilities:
- Handle customer requests efficiently, meeting all SLAs (TAT, productivity, and quality).
- Quickly and efficiently grasp process knowledge.
- Participate actively in team building activities.
- Adapt to learning new technologies and evolving business needs.
- Collaborate with teams to bring process improvements or innovative ideas.
Skill Set:
- Proficient with basic computer knowledge.
- Strong knowledge of MS Office.
- Good data management and analytical skills.
- Familiar with logistics and solid documentation skills.
- Excellent problem-solving skills and quick thinking to independently resolve customer issues.
- Strong communication skills to handle client issues via calls, chat, or email.
- Effective probing and analyzing skills with the ability to multitask between voice and data entry.
- Excellent verbal, written communication, interpretation, and active listening skills.
- Self-motivated and proactive in taking initiatives.
Why Join Us?
- Professional Growth: Opportunity to work with industry experts and learn new technologies.
- Dynamic Work Environment: Be part of a collaborative and supportive team.
- Career Development: Engage in continuous learning and professional development activities.
If you are eager to start your career journey with Infosys BPM Ltd and meet the qualifications, apply now to become a part of our dynamic team.
Apply Now: Infosys BPM Ltd Careers
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