Infosys Hiring Freshers For The Role of Process Executive

Join Infosys BPM Ltd as a Process Executive – Customer Service Representative

Location: Bengaluru, Karnataka, India

Job Designation: Process Executive

Qualifications: Bachelor’s Degree

Experience: Freshers / 0 – 1 year

Are you ready to kickstart your career with one of the leading global organizations? Infosys BPM Ltd is seeking enthusiastic and driven freshers for the role of Process Executive – Customer Service Representative. If you are passionate about providing exceptional customer service and thrive in a dynamic work environment, we want to hear from you!

Key Responsibilities:

• Handle customer requests efficiently, meeting all SLAs (TAT, productivity, and quality).
• Quickly and efficiently grasp process knowledge.
• Participate actively in team building activities.
• Adapt to learning new technologies and evolving business needs.
• Collaborate with teams to bring process improvements or innovative ideas.

Skill Set:

• Proficient with basic computer knowledge.
• Strong knowledge of MS Office.
• Good data management and analytical skills.
• Familiar with logistics and solid documentation skills.
• Excellent problem-solving skills and quick thinking to independently resolve customer issues.
• Strong communication skills to handle client issues via calls, chat, or email.
• Effective probing and analyzing skills with the ability to multitask between voice and data entry.
• Excellent verbal, written communication, interpretation, and active listening skills.
• Self-motivated and proactive in taking initiatives.

Why Join Us?

• Professional Growth: Opportunity to work with industry experts and learn new technologies.
• Dynamic Work Environment: Be part of a collaborative and supportive team.
• Career Development: Engage in continuous learning and professional development activities.

If you are eager to start your career journey with Infosys BPM Ltd and meet the qualifications, apply now to become a part of our dynamic team.

Apply Now: Infosys BPM Ltd Careers