Job Title: Technical Support Specialist

Job Designation: Technical Support Specialist

Qualification: Master’s Degree

Experience: Freshers / Experienced

Location: Kochi, India

About IBM: IBM, a global technology and consulting company, considers its greatest invention to be the “IBMer.” Committed to improving business, society, and the human condition through the application of intelligence, reason, and science, IBM brings the power of an open hybrid cloud and AI strategy to life for clients and partners worldwide.

Job Description: As a Technical Support Specialist at IBM, you will play a crucial role in supporting various IBM products and providing industry-leading solutions. Whether working on internal projects or for clients, your contributions in software support will be essential to the success of IBM and its clients globally. This role involves collaboration with system administrators and developers across diverse industries, such as banking, commerce, insurance, social media, transportation, and governments.

Key Responsibilities:

1. Diagnose and debug issues in Distributed/UNIX/Linux operating systems.
2. Utilize sound knowledge in Java diagnosis and debugging technologies.
3. Demonstrate expertise in software troubleshooting and diagnostics skills.
4. Handle Application and Web Server administration and implementation, including related technologies such as XML, Connectors, EJB, JSP, Servlets, Security, and Web services.
5. Provide remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
6. Interpret product traces and logs to solve complex technical problems.
7. Communicate action plans to clients, ensuring satisfaction with resolution steps or the identification of the problem’s root cause.
8. Collaborate with System Administrators and Developers for leading companies worldwide.
9. Continually enhance technology skills by driving problem resolution and improvements to technical support tools and procedures.
10. Work on weekends/off-shift hours based on business demand.

Requirements:

• Master’s Degree in a relevant field.
• Good knowledge of Distributed/UNIX/Linux operating systems.
• Proficiency in Java diagnosis and debugging technologies.
• Experience in Application and Web Server administration.
• Strong problem analysis skills using system dumps and traces.
• Excellent communication and soft skills.
• Highly organized with the ability to perform administrative tasks and adhere to processes.

How to Apply: Interested and qualified candidates are invited to apply through the IBM Careers Portal.

Job Title: Associate Software Engineer

Company: Cognizant

Location: Chennai, Tamil Nadu, India

Job Type: Full-Time

Experience: Freshers

About Cognizant:

Cognizant is a global leader in professional services, dedicated to transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Job Description:

We are currently seeking fresh graduates with a Bachelor’s degree to join us as Associate Software Engineers. As part of our dynamic team, you will play a crucial role in understanding, designing, and developing solutions using technologies such as .Net Core, MS SQL Server, and ASP.NET.

Key Responsibilities:

• Understand functional and non-functional requirements for product enhancement.
• Participate in cross-functional meetings to review product requirements.
• Conduct feasibility studies to assess the impact of requirements on existing products.
• Create low-level design documents based on high-level design understanding.
• Develop proof of concepts (POCs) to identify the feasibility of new technologies/products.
• Provide technical direction for research, design, analysis, testing, and process improvement.
• Contribute to high-level software design (HLSD) documents under the guidance of Architects.
• Establish design standards and deliver solutions meeting product requirements.
• Participate in architecture/code reviews and address implementation issues.
• Review and create low-level design documents for product enhancements.
• Provide technical guidance to resolve complex technical issues.
• Review test cases/test plans and conduct integration testing.
• Contribute to technical publications and review documentation of key features.
• Resolve existing issues and gather user feedback to enhance usability.

Qualifications:

• Bachelor’s degree in a relevant field.
• Proficiency in .Net Core, MS SQL Server, and ASP.NET.
• Knowledge of cloud technologies and testing skills.
• Strong programming and debugging skills.
• Excellent written and oral communication skills.

How to Apply:

If you are a highly motivated individual with a passion for technology and innovation, we invite you to apply for the position of Associate Software Engineer at Cognizant. Click here to submit your application.