Job Opportunity at Infosys – Service Desk Analyst

Position: Service Desk Analyst

Job Type: Full-time

Location: Bangalore, Karnataka, India

Date: Walk-In Interview on 8th January 2024

Time: 10:00 AM to 1:00 PM

Venue: JP Nagar Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078 Landmark: Near Sindoor Convention Hall

Job Description:

We are currently hiring Service Desk Analysts with expertise in international service desk (Voice/Chat), technical support, and a strong knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams. Candidates should be familiar with ticketing tools such as ServiceNow, Remedy, or Control M and possess knowledge of ticket priority and severity.

Requirements:

• Minimum 1 year of experience in relevant roles
• Graduation completion certificate and mark sheets for onboarding
• Work from the office is mandatory, with no hybrid or WFH option
• Flexibility to work in 24*7 shifts is mandatory
• Citrix experience is mandatory

Responsibilities:

• Provide 24/7 first-line support service to users
• Receive incidents and service requests through various channels
• Update incidents with detailed information in a timely manner
• Manage trouble tickets through to resolution
• Escalate incidents or troubleshoot tickets according to company processes
• Ensure SLAs are met or exceeded
• Respond to customer inquiries efficiently
• Maintain proper documentation of interactions
• Execute transactions following prescribed guidelines and timelines
• Ensure customer/user confidentiality and data protection at all times

Documents to Carry:

• 2 Copies of your updated resume
• Any 2 photo identity proofs (PAN Card/Driving License/Voters ID card/Passport)
• Original education documents for verification (10th, 12th, Graduation)

Important Notes:

• Please wear masks and follow Covid protocols while entering the campus
• Do not bring laptops/cameras due to security restrictions
• Original government ID card is mandatory for security clearance

How to Apply:

• Register your application using the provided link
• Mention Candidate ID on top of the resume
• Carry a copy of this email to the venue

For more details, visit the LinkedIn job post.

Join us for a dynamic career at Infosys!