Job Opportunity at Infosys – Service Desk Analyst

Position: Service Desk Analyst

Job Type: Full-time

Location: Bangalore, Karnataka, India

Date: Walk-In Interview on 8th January 2024

Time: 10:00 AM to 1:00 PM

Venue: JP Nagar Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078 Landmark: Near Sindoor Convention Hall

Job Description:

We are currently hiring Service Desk Analysts with expertise in international service desk (Voice/Chat), technical support, and a strong knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams. Candidates should be familiar with ticketing tools such as ServiceNow, Remedy, or Control M and possess knowledge of ticket priority and severity.

Requirements:

• Minimum 1 year of experience in relevant roles
• Graduation completion certificate and mark sheets for onboarding
• Work from the office is mandatory, with no hybrid or WFH option
• Flexibility to work in 24*7 shifts is mandatory
• Citrix experience is mandatory

Responsibilities:

• Provide 24/7 first-line support service to users
• Receive incidents and service requests through various channels
• Update incidents with detailed information in a timely manner
• Manage trouble tickets through to resolution
• Escalate incidents or troubleshoot tickets according to company processes
• Ensure SLAs are met or exceeded
• Respond to customer inquiries efficiently
• Maintain proper documentation of interactions
• Execute transactions following prescribed guidelines and timelines
• Ensure customer/user confidentiality and data protection at all times

Documents to Carry:

• 2 Copies of your updated resume
• Any 2 photo identity proofs (PAN Card/Driving License/Voters ID card/Passport)
• Original education documents for verification (10th, 12th, Graduation)

Important Notes:

• Please wear masks and follow Covid protocols while entering the campus
• Do not bring laptops/cameras due to security restrictions
• Original government ID card is mandatory for security clearance

How to Apply:

• Register your application using the provided link
• Mention Candidate ID on top of the resume
• Carry a copy of this email to the venue

For more details, visit the LinkedIn job post.

Join us for a dynamic career at Infosys!

Job Opportunity: Customer Support Executive – Non-Voice Process

Company: Wipro, a leading Indian multinational corporation providing information technology, consulting, and business process services.

Position: Customer Support Executive – Non-Voice Process

Qualification: Any Graduate

Experience: Freshers

Key Skills:

• Strong customer handling skills.
• Proficient in MS Office (Excel, Word, etc.).
• Analytical approach with logical skills and attention to detail.
• Excellent written and verbal communication skills.
• Interpersonal skills and ability to work well in a team.
• Flexible to Work from Office (WFO) and night shifts.
• Immediate joiners preferred.

Job Description: As a Customer Support Executive in the Non-Voice Process at Wipro, you will be responsible for providing exceptional customer support. Your role will involve utilizing strong analytical and logical skills to address customer queries, demonstrating excellent communication skills, and collaborating effectively within a team. The position requires flexibility to work from the office and during night shifts.

Walk-in Details:

• Walk-in Date: 8th January – 12th January
• Walk-in Time: 10:00 AM – 2:00 PM
• Venue: Wipro Gachibowli campus, Gate no 1, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032

Documents Required:

• Updated Resume.
• Passport size photograph (taken in the last 6 months).
• Original & Xerox copy of Government ID proof.
• 2nd dose Vaccination certificate (Xerox Copy).
• Provisional certificate of Graduation (Xerox copy).

Note: Kindly mention “Abhishek/Sowmya/Tejaswi” on your Resume while walking in for the interview.

Join Wipro and embark on a career where your skills are valued, and your growth is nurtured. We look forward to meeting enthusiastic and talented individuals during our walk-in interviews. Don’t miss this opportunity to be part of a dynamic team at Wipro!

Job Opportunity: Process Executive (Non-Voice) – Cognizant

About Us: Cognizant is actively seeking enthusiastic professionals for our Non-Voice Process who possess impeccable communication skills and expertise in technical areas. If you are tech-savvy, love learning and implementing new technology, and have a passion for guiding customers, we would love to talk to you.

Position: Process Executive

Qualification: Any Graduate

Experience: Freshers

Key Skills:

• Basic computer knowledge.
• Good knowledge of MS Office.
• Strong customer handling skills.
• Excellent verbal and written communication skills.
• Should have all mandatory documents for background verification proceedings.
• We are looking for B.com, BCA, BA, BBA graduates who graduated in 2020, 2021, or 2022.
• Ready to work from the office.
• Willingness to work in night shifts.
• Good typing skills (English).

Job Description:

• Verify and review information as per policy and guidelines.
• Follow all compliance and security measures related to client data.
• Take action on process changes and updates, handling them with proper research.
• Adhere to process quality metrics, striving to exceed monthly/annual quality and productivity targets.
• Adhere to process norms and structure.
• Ability to work with a high degree of accuracy.
• Work with great attention to detail.
• Adaptability to a rapidly changing environment.

Walk-in Details:

• Date & Time: 6th January, 10.00 AM – 1.00 PM
• Venue: Cognizant Office-5/535, OLD MAHABALIPURAM ROAD OKKIYAM, THORAIPAKKAM, Chennai, Tamil Nadu, India
• Contact: Saravanan

Things to Carry:

• Updated Resume
• Passport size photograph
• Pan Card
• Aadhaar card
• Voter ID or Passport/passport acknowledgment receipt
• Educational documents such as Provisional, Degree certificate, Consolidated Marksheet, Semester marksheets