Job Opportunity at Wipro: Customer Support Associate – Non-Voice Process

Company: Wipro Limited

Position: Customer Support Associate – Non-Voice Process

Qualification: Any Graduate

Experience: Freshers

Job Location: Hyderabad, Telangana

Job Type: Full-time

Walk-in Details:

• Date: 9th Jan – 12th Jan 2024
• Time: 10.00 AM – 2.00 PM
• Venue: Wipro Gachibowli campus, Gate no 1, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032

Job Description:

Wipro, a leading multinational corporation, is seeking dynamic and talented individuals for the role of Customer Support Associate in their Non-Voice Process. As a key member of the team, you will be responsible for providing excellent customer support with a focus on communication skills, attention to detail, and a logical approach to problem-solving.

Key Skills:

• Excellent communication skills, both written and verbal.
• Good knowledge in MS Office (Excel, Word etc.).
• Analytical approach & logical skills with attention to detail.
• Interpersonal skills and team player.
• Flexibility to work from the office and in night shifts.
• Immediate joiners preferred.

Working Conditions:

• Working days: 5 Days a week with 2 days off.
• Work Location: Wipro Gachibowli campus, Hyderabad.

Documents Required for Interview:

• Updated Resume.
• Passport size photograph (taken in the last 6 months).
• Government ID proof (Original) & a Xerox copy.
• 2nd dose Vaccination certificate (Xerox Copy).
• Provisional certificate of Graduation (Xerox copy).

Reference: Mention Reference as “Abhishek/Sowmya/Tejaswi” on Resume.

If you are a fresh graduate with excellent communication skills and a passion for customer support, Wipro welcomes you to attend the walk-in interview. Join us in shaping the future of technology and embark on a rewarding career journey.

Job Opportunity at Infosys – Service Desk Analyst

Position: Service Desk Analyst

Job Type: Full-time

Location: Bangalore, Karnataka, India

Date: Walk-In Interview on 8th January 2024

Time: 10:00 AM to 1:00 PM

Venue: JP Nagar Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078 Landmark: Near Sindoor Convention Hall

Job Description:

We are currently hiring Service Desk Analysts with expertise in international service desk (Voice/Chat), technical support, and a strong knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams. Candidates should be familiar with ticketing tools such as ServiceNow, Remedy, or Control M and possess knowledge of ticket priority and severity.

Requirements:

• Minimum 1 year of experience in relevant roles
• Graduation completion certificate and mark sheets for onboarding
• Work from the office is mandatory, with no hybrid or WFH option
• Flexibility to work in 24*7 shifts is mandatory
• Citrix experience is mandatory

Responsibilities:

• Provide 24/7 first-line support service to users
• Receive incidents and service requests through various channels
• Update incidents with detailed information in a timely manner
• Manage trouble tickets through to resolution
• Escalate incidents or troubleshoot tickets according to company processes
• Ensure SLAs are met or exceeded
• Respond to customer inquiries efficiently
• Maintain proper documentation of interactions
• Execute transactions following prescribed guidelines and timelines
• Ensure customer/user confidentiality and data protection at all times

Documents to Carry:

• 2 Copies of your updated resume
• Any 2 photo identity proofs (PAN Card/Driving License/Voters ID card/Passport)
• Original education documents for verification (10th, 12th, Graduation)

Important Notes:

• Please wear masks and follow Covid protocols while entering the campus
• Do not bring laptops/cameras due to security restrictions
• Original government ID card is mandatory for security clearance

How to Apply:

• Register your application using the provided link
• Mention Candidate ID on top of the resume
• Carry a copy of this email to the venue

For more details, visit the LinkedIn job post.

Join us for a dynamic career at Infosys!

Job Opportunity: Process Executive (Non-Voice) – Cognizant

About Us: Cognizant is actively seeking enthusiastic professionals for our Non-Voice Process who possess impeccable communication skills and expertise in technical areas. If you are tech-savvy, love learning and implementing new technology, and have a passion for guiding customers, we would love to talk to you.

Position: Process Executive

Qualification: Any Graduate

Experience: Freshers

Key Skills:

• Basic computer knowledge.
• Good knowledge of MS Office.
• Strong customer handling skills.
• Excellent verbal and written communication skills.
• Should have all mandatory documents for background verification proceedings.
• We are looking for B.com, BCA, BA, BBA graduates who graduated in 2020, 2021, or 2022.
• Ready to work from the office.
• Willingness to work in night shifts.
• Good typing skills (English).

Job Description:

• Verify and review information as per policy and guidelines.
• Follow all compliance and security measures related to client data.
• Take action on process changes and updates, handling them with proper research.
• Adhere to process quality metrics, striving to exceed monthly/annual quality and productivity targets.
• Adhere to process norms and structure.
• Ability to work with a high degree of accuracy.
• Work with great attention to detail.
• Adaptability to a rapidly changing environment.

Walk-in Details:

• Date & Time: 6th January, 10.00 AM – 1.00 PM
• Venue: Cognizant Office-5/535, OLD MAHABALIPURAM ROAD OKKIYAM, THORAIPAKKAM, Chennai, Tamil Nadu, India
• Contact: Saravanan

Things to Carry:

• Updated Resume
• Passport size photograph
• Pan Card
• Aadhaar card
• Voter ID or Passport/passport acknowledgment receipt
• Educational documents such as Provisional, Degree certificate, Consolidated Marksheet, Semester marksheets