Job Opportunity: Customer Service Associate at Tech Mahindra
Company: Tech Mahindra
Role: Customer Care Executive (Banking Process)
Designation: Customer Service Associate
Salary: Up to ₹2.5 LPA
Qualification: Any Graduate
Experience: Freshers
Skill Set:
- Excellent customer handling skills
- Proficiency in MS Office applications
- Basic computer knowledge
- Attention to detail and strong analytical skills for resolving customer queries
- Good analytical and problem-solving skills
- Flexibility to work from office (WFO)
- Willingness to work in rotational shifts, including night shifts
- Immediate joiners required
- Excellent English language skills (verbal and written)
Working Days: 5 days a week with 2 days of rotational week off
Job Description:
- Handle domestic process through phone calls
- Resolve customer queries effectively and professionally
- Identify and assess customer needs to ensure satisfaction
- Provide exceptional customer support via voice calls
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure high customer satisfaction
- Stay updated on product and service knowledge to assist customers efficiently
- Build and maintain sustainable relationships and trust with customers through open and interactive communication
Walk-in Interview Details:
- Dates: 27th May – 30th May
- Time: 9:30 AM – 5:30 PM
- Venue: Tech Mahindra LTD, 19th Floor, QC1 Building, GIFTCL Gift City, Gandhinagar, Gujarat – 382355
Eligibility: Freshers and experienced candidates can apply.