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Wipro Hiring Fresher Technical Support Associate

wipro

Wipro’s Digital Operations and Platforms (DOP) team, a global leader in providing cutting-edge technology solutions to enterprises worldwide. Our innovative technology and delivery capabilities have generated billions of dollars in value for clients globally, earning recognition from industry experts and analysts.

Job Designation: Technical Support Associate

Qualification: Any Graduate

Experience: Freshers

Location: Mumbai, India

Job Description:

Are you passionate about providing exceptional technical support? Wipro is seeking dynamic individuals for the role of Technical Support Associate. In this position, you will play a crucial role in delivering effective technical support to our clients, ensuring timely resolution of issues and maintaining superior customer satisfaction.

Key Responsibilities:

  • Field incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end-user information and nature of the problem or issue.
  • Resolve client queries as per the defined Service Level Agreements (SLAs).
  • Access and maintain internal knowledge bases and resources for effective problem resolution.
  • Analyze call logs to identify trends and prevent future issues.
  • Escalate serious client issues to team leaders when necessary.
  • Deliver excellent customer service through diagnosis and troubleshooting of client queries.
  • Maintain logs and records of all customer queries using designated tracking software.
  • Offer alternative solutions to clients, aiming to retain their business.
  • Follow up with customers to record feedback and ensure compliance with SLAs.
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Requirements:

  • Good working knowledge of Microsoft Office.
  • Sound knowledge of assigned processes, tools, and systems.
  • Strong customer service orientation and courteous demeanor.
  • Basic working knowledge of computer applications.
  • Excellent analytical and troubleshooting skills.
  • Proficiency in verbal and written communication in English.
  • Attention to detail and good sales skills.

Additional Responsibilities:

  • Undertake product trainings to stay current with features, changes, and updates.
  • Partner with team leaders to identify training themes and learning issues.
  • Update job knowledge through self-learning opportunities and maintaining personal networks.

Join Wipro and become part of a dynamic team committed to operational excellence and superior customer service. Apply now to embark on a rewarding career journey with us.

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Note: Avoid legal challenges by complying with service agreements.

Apply Now: Link to Application

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