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Production Agent – PhilippinesJob Description:
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Handle mileage plus reservations and queries
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
Ensure accurate documentation of customer profiles/reservations
Handle customer complaints and provide first time resolution
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured
Graduate of a 4 year course
fresh graduate with or without call center experience may have other experiences in other industries
Undergraduate (must complete 2 years in college with no back subjects) must have minimum of 6 months Call center experience