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Company: Wipro Limited
Job Role: Production Specialist – L1
Qualification: B.E / B.Tech
Experience: 1–3 Years
Location: Chennai
CTC: Best in Industry
About the Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting. With over 230,000 employees and presence in 65 countries, Wipro delivers robust digital transformation solutions that help clients become future-ready. Learn more at www.wipro.com.
Job Description – Production Specialist – L1
Role Purpose:
The Production Specialist is responsible for providing timely and effective technical support to clients, resolving queries, and ensuring high-quality service delivery aligned with SLAs.
Key Responsibilities:
- Respond to client requests via phone/email professionally.
- Document user issues and resolution steps.
- Utilize internal knowledge bases to provide support.
- Identify frequently occurring issues for long-term fixes.
- Escalate complex problems when necessary.
- Ensure accurate and timely documentation of all interactions.
- Participate in regular product and client-specific training.
- Maintain high levels of customer service and satisfaction.
Skills & Requirements:
- Strong communication and problem-solving skills.
- Familiarity with ticketing tools and support systems.
- Ability to work in a fast-paced, customer-centric environment.
- 1 to 3 years of relevant experience preferred.
How to Apply
Interested and eligible candidates can apply for the Wipro Production Specialist – L1 role using the official application link provided below. Ensure your resume is updated and relevant to the role description.
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