Zoho is a leading global technology company that develops cloud-based software solutions for businesses worldwide. Its product suite includes tools for office productivity, CRM, project management, accounting, and more—helping organizations streamline operations and enhance productivity.
Role: Technical Support Engineer
Work Location: Chennai
Experience Required: 2–5 Years
Shift: US Time Zone (Night Shift)
Role Overview:
As a Technical Support Engineer at Zoho Corporation, you will serve as the primary point of contact for customers and partners. You’ll be responsible for understanding user needs, resolving application-related issues, and ensuring a seamless customer experience.
Key Responsibilities:
- Provide professional voice, email, and chat-based technical support.
- Troubleshoot and resolve product and application-related queries.
- Understand customer requirements and deliver accurate, timely solutions.
- Conduct product demos, implementations, and user training sessions.
- Collaborate with internal teams to improve customer satisfaction.
Required Skills and Qualifications:
- Strong verbal and written communication skills in English.
- Excellent analytical and organizational abilities.
- Proven customer service mindset with enthusiasm for helping users.
- Ability to multitask, prioritize work, and meet deadlines effectively.
- Self-driven, energetic, and capable of working independently or in a team.
- Positive attitude and willingness to work night shifts (US time zone).
Why Join Zoho:
Working at Zoho offers exposure to a global customer base, innovative technologies, and a dynamic team culture focused on learning and growth.
Application Process:
Interested candidates can apply through the official Zoho careers portal using the link below. Apply before the link expires.