Officer/Sr.Officer-Order Management
Location: Kolkata, India
Job Description
End-to-End customer order management execution, from receiving customer purchase order in Logistics to invoice received by customer.
Order Management.
Receives & validates customer purchase order; enters & schedules sales order; confirms customer purchase order.
Procurement and Inventory Management.
Receives approved purchase request & info about selected supplier; creates & sends purchase order to supplier; receives, checks, enters confirmation from supplier; receives, checks, enters shipment notification from supplier; receives supplier delivery (GR).
Distribution (Delivery Management).
Manages shipping, transportation, export control & customs.
Receives & checks customer invoice trigger reached; validates invoice preconditions; create, print & send customer invoice; create accounting document.
Runs implemented automation solutions.
Creates and delivers reports.
Solves queries
Job Responsibilities:
End-to-End customer order management execution, from receiving customer purchase order in Logistics to invoice received by customer.
Order Management.
Receives & validates customer purchase order; enters & schedules sales order; confirms customer purchase order.
Procurement and Inventory Management.
Receives approved purchase request & info about selected supplier; creates & sends purchase order to supplier; receives, checks, enters confirmation from supplier; receives, checks, enters shipment notification from supplier; receives supplier delivery (GR).
Distribution (Delivery Management).
Manages shipping, transportation, export control & customs.
Receives & checks customer invoice trigger reached; validates invoice preconditions; create, print & send customer invoice; create accounting document.
Runs implemented automation solutions.
Creates and delivers reports.
Solves queries
Qualifications:
UG / GRAD / OTHERS
“Always puts customer first”.
Works across boundaries.
Knowledge of End-to-End Supply Chain.
General product knowledge (for delivery process).
Knowledge of Customer Order Management processes.
Import & Export procedures (foreign trade) knowledge.
Automation solutions knowledge and usage capabilities.
Good domain knowledge- Order to Invoice.
Good command of English & Language.
Good analytical & synthesis skills.
Rigorous and accurate working style.
Good Customer relationship capacity.
Excellent written and verbal communication skills, building relationships.
Customer relations management / order management / supply chain / logistics.
Basic working knowledge and understanding of “Enterprise Resource Planning system”.