Wipro hiring freshers for IT Service Desk – Associate of Any Graduate degree degree at Pune location. The detailed eligibility and application process are given below.
- Job Role: IT Service Desk – Associate
- Qualification: Any Degree
- Batch: Any Batch
- Experience: Fresher
- Salary: INR 3 LPA (Expected)
- Location: Pune
- Last Date: As soon as possible
Experience & Qualifications
- Graduation mandatory (Technical Grads Preferred)
- Only Freshers currently living in ban galore can apply.
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
- Candidate shouldn’t be pursuing any studies as of now.
Key Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
How to Apply For Wipro Off Campus Drive 2023?
All interested and eligible candidates can apply for this Off Campus Drive online by the following link as soon as possible.
For More Details & To Apply: Click here