HCL Technologies Limited, d/b/a HCL Tech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.
HCL Technologies Walk-in Interview
- Qualification: Any Graduate
- Experience : 00-00+years
- Role:Â International Non-Voice Process Customer Service
- Job Location: Chennai
- Salary:1-2 Lacs P.A.
- No. of Openings: 20
Time and Venue:
10th April , 9.30 AM – 3.30 PM
HCL Technologies Ltd. Venue: HCL Technologies, Gate 1 Tower 3 Ground floor Cafe 1 Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119
Contact – Harish K
Job description:
- Answering customers’ inquiries via Chat, Email, and Social Media. providing the right information.
- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
- Making sales or recommendations for services that may better suit customers’ needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Qualifications & Experience
Minimum Requirements
- Any Graduate (Excluding LLB Graduate).
- Only Freshers can apply
- Candidate should be comfortable with night shifts.
- Required excellent communication skills.
- The candidate will be working 10 hours in the US shift (EST time zone) and/or rotational shift (basis business requirements)