Customer Service New Associate-Query Management
Job Location: Bengaluru
Job Description:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
Job Responsibilities :
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Ability to comfortably hold a sales-lead interaction, promote and make sales and create warm leads where appropriate with the ability to offer a cross-sell and upsell at the right moment in accordance with the Customer’s instructions from time to time
• Please note that this role may require you to work in rotational shifts
Qualifications :
Any Graduation
Experience: 0 to 1 years