If you would like to support Deloitte’s important clients, this could be the role for you. The role provides an opportunity to provide and deliver important support services to Deloitte’s client account teams.
Center of Account Excellence (CoAE) professionals assist client leaders in strengthening how we serve our most important clients. CoAE professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients. Navigate is the US Member Firm system of record for managing the account on/offboarding processes at US-headquartered ACP clients. A Salesforce-based platform, navigate is a user-centric and customizable solution that will reimagine account on/offboarding by serving as a one-stop-shop for practitioners to complete all essential requirements. The ODC team will be part of the larger Center of Account Excellence (CoAE), within Client Excellence.
Job Designation : Associate Analyst
Qualification : Bachelor’s degree
Experience : Freshers / 0 – 2 years
Skill Set :
- Proficient in Microsoft Office suite, especially Excel, Power Point, and Word.
- Ability to follow instructions and execute tasks without error.
- Demonstrated ability to pay attention to detail.
- Ability to work in a fast-paced, team environment.
- Ability to meet deadlines.
- Good verbal and written communication skills.
- Ability to work virtually.
Job Description :
As a Center of Account Excellence (CoAE) professional, you will perform operational tasks that support Deloitte to efficiently serve our clients.
Client Deliverables :
- Ensure that critical data is entered accurately into forms and applications according to written instructions.
- On/offboard professionals to and from project teams using onboarding platforms/Services Procurement Solutions (SPS).
- Understand requirement, follow detailed instructions, and execute the on/offboarding process.
- Complete assigned data entry tasks as per agreed Quality and Service Level Agreements (SLAs).
- Generate simple reports and provide status updates.
Quality :
- Complete assigned tasks that adhere to the Standard Operating Procedures (SOPs) and templates and are error free.
- Perform self-review check of all completed tasks before submitting for quality check.
- Own the assigned tasks to ensure they meet the quality standards of CoAE.
- Seek feedback from coach and quality controllers to improve output and overall performance.
Teamwork :
- Share knowledge with team members/peers.
- Help the team’s workload by managing your tasks and supporting team members when required.
Work Timings: Work in rotational shifts of 11 AM to 8 PM, 2 PM to 11 PM and 6 PM to 3 AM IST shift (as per business requirement).
LOCATION : Hyderabad, Telangana, India