IBM looking for passionate fresher graduates with excellent communication skills, having good knowledge of SAP S4 HANA and SNOW helpdesk – operational skills For The Role of IT Helpdesk Support Associate.
Job Designation : IT Helpdesk Support Associate
Qualification : Bachelor’s Degree
Experience : Freshers / 0 – 3 years
Skill Set :
- Knowledge of SAP S4 HANA – & SNOW helpdesk – operational skills
- Customer service orientation
- Expertise in MS Excel – hands on Pivot Analysis, Formulas and Analytical skill
- Working knowledge of help desk software, databases and remote control
- Strong Communication skills with Reporting skills
- Proven working experience in providing Help Desk support
- Proficiency in English
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
Job Description :
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
LOCATION : Bengaluru, Karnataka, India