Entry Level and Experienced Careers Opportunity at Tech Mahindra
Associate Customer Support – Pune, India
Experience Range: 1 – 7 Years
Job Description:
A Bachelor’s or Higher Degree is the minimum entry required for the position
Job description
Handling customer queries.
Have experience of emails or chats in any industry
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Job Required:
Excellent English communications skills
Ability to listen and active problem solving skills.
Good interpersonal skills
Ability to handle pressure.
Education: Any Undergraduate or Graduate
Experience: Minimum 8 months in Email or Chat support.
Skill Set: ANALYSIS AND PROBLEM SOLVING, COMMUNICATION SKILLS (VERBAL, WRITTEN), EMAIL WRITING, CUSTOMER SERVICE, CUSTOMER RETENTION,
Candidates can send CV on Nilesh.Vishwakarma@techmahindra.com
For more details to apply, Click here!
Software Engineer – Malaysia
Experience Range: 3.00 to 12.00 Years
Job Description:
A Bachelor’s or Higher Degree is the minimum entry required for the position
To design, develop and implement software applications and systems based on users needs. Understand and analyse the technical specifications and suggest code optimization ideas.
Fill time sheets and complete invoicing process on or before the deadline.
Interact with customers on need basis and flag any requirements or issues raised by the customer to seniors in the team.
Develop software code as per specifications, by understanding customer requirements.
Track open tickets/ incidents in queue and allocate tickets to resources.
Constantly review if there is a better way of doing things, which may help with economizing time or money or deliver better to the customer.
Adhere to quality process update the defect logs, test scripts, and comply with quality processes and timelines. Perform self code reviews as per standards.
Develop project consolidated status reports and perform all activities related to re usage, accuracy and efficiency.
Work alongside others, delivering own goals, and supporting team members in meeting theirs, thereby contributing to the overall satisfaction of the team.
Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.