Entry Level Careers at Accenture
Location: Bengaluru, Mumbai, India
Qualifications: Any Graduation
Experience Range : 0 to 1 years
IT Customer Service New Associate – IT Help desk
Job Description:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA'
- You will be working as a part of IT Help desk team assisting in application related technical issues.
- You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
- This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
• Problem-solving skills
• Ability to establish strong client relationship
• Ability to work well in a team
• Written and verbal communication
• Ability to manage multiple stakeholders
For more details to apply, Click here!
Capital Markets Operations New Associate-Investment Banking
Job Description:
- You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients with their tax preparations, insurance coverage, and investment portfolios.
- You will be working as a part of Investment Banking team which specializes primarily in selling securities and underwriting the issuance of new equity shares to raise capital funds.
- They act as intermediaries between security issuers and investors and help new firms to go public.
- The Accenture Post Trade Processing (APTP) team focuses on the life cycle of trade settlements from the middle office to back office.
- The team is responsible for the processing of trade settlements and deals with products like equity, fixed income and derivatives.
- The role may require for you to have expertise around trade validation, pre-matching, trade execution and post-trade settlements.
• Adaptable and flexible
• Agility for quick learning
• Ability to work well in a team
For more details to apply, Click here!
Customer Service Associate-Telecom Operations – Mumbai
Qualifications: Any Graduation
Experience Range: 1 to 3 years
Job Description:
- You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.
- The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks.
- The Customer Service Management team focuses on managing the organization’s interaction with current and potential customers.
- The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth.
- The team is also responsible for improving business relationships
Job Responsibilities
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts