Analyst-Help Desk – Bulgaria

Job Description:
Perform level 1 resolutions in support of B2B customers;
Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
Maintaining technical proficiency in all hardware and software, utilized by the clients;
Uninstall, reinstall software applications;
Verify proper hardware and software set up;
Resolve username and password problems;
Assist with navigation around application menus;
Troubleshoot email, VPN and other issues;
Collaborate with colleagues and other resources in support of complex issues.

Job requirements:
Exp: 0-2.5 Years
Fluency in English;
Knowledge of MS Office, Windows and Internet applications;
High school diploma;
Availability to work on different shifts 24/7;
Excellent interpersonal and communications skills;
Willingness to learn and obtain new skills and competencies in technology;
Ethics, Team work and Positive attitude.

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