HCL Hiring Fresher graduates with excellent written and verbal communication skills and having excellent customer handling skills for the role of Customer Service Associate to provide a seamless experience addressing customer’s questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.
Job Designation : Customer Service Associate
Qualification : Any Graduate
Experience : Freshers
Salary bar : Upto 3 LPA
Skill Set :
- Good customer service skills.
- Sound working knowledge of MS office.
- Should display good analytical abilities.
- Helpful, empathetic, and enthusiastic about customer service
- Prior experience in UK Inbound calling preferably in Banking domain voice process shall be preferred.
- Candidate must be comfortable with Work From Office module.
- Agent should be flexible to work in 24/7 Environment.(UK Shifts).
- Fresher’s/ Experience Both can apply.
- Only Immediate Joiners may apply.
Job Description :
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Interested candidates can directly be walk-in at the given address
Walk-in Details:
Walk – in Date : 13th December – 14th December
Walk – in Time : 11.00 AM – 4.00 PM
Venue : HCL Technologies A-8&9, Sector 60, Noida. Near Noida Sec 59 metro station.
Contact Person- Priyanka Shastri