Are you a recent graduate looking to kickstart your career in a dynamic and innovative environment? Look no further! Infosys BPM Ltd, the esteemed business process management subsidiary of Infosys, is actively seeking enthusiastic and talented individuals to join our team as Process Executives in the role of Customer Service Representatives.
Position: Process Executive – Customer Service Representative
Qualification: Any Graduate
Experience: Freshers
Location: Pune, India
About Infosys BPM Ltd:
Infosys BPM is a global leader in providing integrated outsourcing and transformation services. With a commitment to excellence and innovation, we strive to deliver top-notch solutions to our clients across various industries.
Job Overview:
As a Process Executive, you will play a pivotal role in delivering exceptional customer service. This is an excellent opportunity for fresh graduates to develop their skills, gain practical experience, and contribute to a collaborative and dynamic work environment.
Key Responsibilities:
- Client Issue Resolution: Attend and resolve client issues through various channels, including calls, chat, and email.
- Independence and Efficiency: Resolve customer issues independently, thoroughly, and efficiently, demonstrating quick thinking and problem-solving skills.
- Communication Skills: Utilize excellent verbal and written communication skills to interact with clients and address their concerns effectively.
- Multi-tasking: Capable of handling voice and data entry tasks simultaneously, showcasing effective probing and analyzing skills.
- Proactive Approach: Be proactive in addressing customer needs, showing the utmost respect for their time.
- Time Management: Exhibit good time management skills to ensure that all customer interactions add value.
- Team Collaboration: Actively participate in team building activities and collaborate with colleagues to bring in process improvements.
- Adaptability: Demonstrate adaptability in learning new technologies and staying abreast of changing business needs.
Qualifications and Skills:
- Proficient with basic computer knowledge.
- Sound knowledge of MS Office.
- Familiarity with Direct taxation process and clauses is a plus.
- Excellent communication skills for effective client interaction.
- Self-motivated with a proactive and initiative-taking approach.
How to Apply:
If you are ready to embark on a rewarding career journey with Infosys BPM Ltd, please submit your resume and cover letter to [Email Address]. Be sure to highlight your skills, academic achievements, and any relevant experience.
Location:
Pune, India