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Accenture Job Opportunity: Customer Service Operations Application Tech Support Engineer
Company Overview: Accenture, a global leader in professional services, is at the forefront of innovation in digital, cloud, and security solutions. With expertise spanning over 40 industries, Accenture delivers unparalleled services in Strategy and Consulting, Technology, and Operations. Join us and be part of a dynamic team empowered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Position: Customer Service Operations Application Tech Support Engineer
Qualification: Any Graduation
Experience: Freshers / 0-2 years
Key Skills:
- Good technical proficiency with a solid understanding of current technologies.
- Ability to adapt and work with evolving and emerging technologies.
- Sound knowledge of MS Office suite.
- Certification in new technologies such as Azure and AWS will be an added advantage.
- Strong written and verbal communication skills.
- Tech-savvy mindset.
- Flexibility to work in all shifts and handle pressure situations.
- Excellent analytical skills.
Job Description: As a Customer Service Operations Application Tech Support Engineer, you will:
- Take ownership of customer-reported issues, providing effective resolutions.
- Research, diagnose, troubleshoot, and identify solutions for system/application problems.
- Follow standard procedures for escalating unresolved issues to the appropriate internal teams.
- Install and configure various applications and operating systems.
- Ensure proper logging of all reported issues.
- Document technical problems in the knowledge database.
- Track and manage users’ system issues until resolved, adhering to SLA standards.
Location: Noida, India
Apply Now: Accenture Career Portal
If you are a recent graduate with strong technical skills, a passion for learning, and excellent communication abilities, we invite you to be part of Accenture’s innovative team. Join us in shaping the future of digital transformation and technology solutions!