HCL Technologies – Walk In on 18th Jan 2024 for Freshers

HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.

HCL Technologies Walk-in Interview

HCL is offering a Great Opportunity to make a career, with the number one search engine worldwide.

Designation – Process Associate

Type of Requirement Deal Strategy Support (Sales Support)

Required Work Experience .

• Proficiency with major office productivity suites (G Suite, Microsoft Office)
• Strong analytical and problem solving experience, combined with strong business judgement and an ability to present analysis in a clear and compelling manner

Shift & Week Offs

– 24* 7, 5 days working – 2 days off – Rotational offs.

Required Qualification

– Graduate / Post Graduate in any stream.

Work Location –

Client Site, DLF Cyber city, Gurgaon / Gurugram.

****Great work environment****

Must have –

– Good Spoken & Written English.

– Interpersonal and negotiating skills.

Skill set Required –

– Excellent English both Spoken and Written.

– Should be Customer Oriented.

Job Description –

• Achievement of SLA including First Touch Substantive Response, Time to Respond and Total Resolution Time
• Achievement of Quality targets including error rates, issue resolution, and customer service
• Ability to adapt to rapidly changing processes
• Resilient under pressure and ability to quickly adapt to unforeseen work demands.
• For all non-standard redlines that are raised by the customer, create corresponding issues and seek approvals through the internal processes to ensure everything is tracked and closed.
• Strong stakeholder management with a range of cross functional teams to ensure issues are moved through quickly.
• Ensure that all records are accurate and up to date
• Identify the need for, seek and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package
• Ensure compliance with work instructions and absolute compliance with corporate, legal and SEC guidelines including ethical and financial rules
• Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
• Respond and action in a timely professional manner any escalations received
• Push back when the request doesnt contain the relevant details required
• Attend meetings to assess progress on projects which are in motion, and take detailed notes to share with stakeholders
• Focus on reduction of the overall cycle time to ensure quicker deal processing
• Create regular status reports regarding progress on project

Interview Rounds –

1- HR Screening

2- Written Test related to Emails. (2 hours test – logical, aptitude & email scenarios)

3- Operations / Client Interview.

Before calling candidate needs to fill his or her information in the link (as per 10th Marksheet)

https://pages.talview.com/hcl/663/index.html?c=f7b121

IMPORTANT- Everything will be recorded in the interview and as far as the online test is concern, do not use google or take help while appear for the assessments.

Recruiter Contact

Suyash – 9311297658 , E-Mail – suyash.trripati@hcl.com