Tech Mahindra Hiring Fresher Associate Technical Support Engineer

Tech Mahindra is an Indian multinational information technology services and consulting company. Tech Mahindra’s services include application development and maintenance, infrastructure management, consulting, engineering and digital transformation. The company also specialises in emerging technologies, such as artificial intelligence, blockchain and the internet of things.

Tech Mahindra Walk-in For Fresher Associate Technical Support International voice on 5th February.

Job Designation : Customer Support Associate 

Qualification : Any Graduate

Experience : Freshers / Experienced

Salary : Upto 4. 5 LPA

Skill Set :

1. Good knowledge on ITIL /Service Desk with good communication skills.
2. Experience on Desktop support/application support.
3. Exposure on ticketing tools.
4. Knowledge on ITIL framework.
5. Good working knowledge of MS Office.
6. Good analytical and problem solving skills.
7. Excellent communication skills.
8. No certifications or in-depth Technical requirements are needed.
9. Candidates to have International Voice Process background.

Job Description :

1. Respond quickly to all queries and incidents
2. Manage incidents, including via telephone, Chat & email
3. Documentation, recording & updating incident details in Ticketing tool
4. Communication, alerting technical staff via assignments and escalating to Resolver group
5. Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk
6. Answering queries and resolution of straight forward incidents
7. Escalation of unresolved cases to next level application specialist teams
8. Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed
9. Closure, formally closing incidents
10. Initial review and evaluation of the case
11. Communicating major IT incidents to affected customers
12. 1st line application support and diagnosis
13. Assisting the client with L1 /L1.5 Support activities
14. Should have knowledge/ Experience on Printer issues, VPN, Citrix, VMware and LAN/WAN connectivity

Walk-in Details :

Walk -in Date : 5th February

Walk – in Time : 10.00 AM – 2.00 PM

Venue : TECH Mahindra, Elcot Sez, Sholinganallur, Chennai 600119

please mention Sanjana on the top of your resume

Preferably Looking for Immediate joiners, Work from office, Rotational shift/off, 2way transportation provided