Company: Cognizant (Nasdaq: CTSH)
Role: Process Executive – Customer Service Associate
Location: Navi Mumbai, Maharashtra
Walk-in Date: 8th November
Walk-in Time: 2:00 PM – 6:00 PM
Venue: Cognizant Technology Solutions, Mindspace, Building No. 9, 2nd Floor, Airoli East, Navi Mumbai
Contact: Shweta
About the Company:
Cognizant is a leading global technology company that helps clients modernize technology, reimagine processes, and transform experiences to remain competitive in a fast-changing world. Join Cognizant and contribute to improving everyday life through advanced technological solutions.
Job Overview:
Cognizant is seeking fresh graduates with strong customer-handling and management skills to join as Process Executives in a Non-Voice role. The role demands excellent documentation, communication, and problem-solving skills, with a strong ability to work both independently and in teams.
Key Responsibilities:
- Process customer queries and issues accurately, adhering to set standards of productivity and quality.
- Actively receive and apply feedback to enhance personal and process effectiveness.
- Consistently meet and exceed productivity and quality targets.
Qualification:
- Education: Any Graduate
- Experience: Freshers are welcome
Skills Required:
- Proficiency in Windows, Microsoft Office, and internet browsing.
- Good knowledge of MS Office applications and documentation.
- Excellent typing, composition, and customer service skills.
- Strong comprehension and focus on customer issue resolution.
- Ability to work independently and as part of a team in a fast-paced environment.
- Action-oriented, organized, and detail-focused.
Additional Information:
This role may require overtime as needed. The position involves communicating clearly and accurately with customers in a non-voice setting, focusing on efficient and logical problem-solving.
How to Apply:
Interested candidates can attend the walk-in interview on 8th November at the provided venue. Please bring all necessary documents and an updated resume.