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Digital Inquiries Analyst – USA
Job Description:
Contributes to the identification, pre-qualification, distribution, tracking, and reporting of new business leads that originate from various organizations. Document details of all customer interactions in ServiceNow.
Handles processing of other requests (job seekers, vendors, alliances etc.) received via Accenture.com
Corresponds directly (both verbal and written) with potential clients, Accenture Managing Directors, and Accenture M+C executives to ensure a seamless hand-off of leads.
Ensures the processes meet or exceed daily established Service Level Agreements (SLAs).
Contributes to the continuous improvement of processes and procedures.
Qualifications
6 months of experience working in a call center or customer service-related environment
Bachelor’s degree
A strong working knowledge of Accenture’s organization, primary market offerings, go-to-market strategy and non-new business processes (or ability/desire to learn and develop these skills)
Experience working in Accenture’s Consulting, Operations, and/or Corporate Functions
Experience using ServiceNow or other contact management software
Strong communication skills & excellent command of spoken and written English
Excellent attention to detail with a strong sense of personal accountability and ability to work independently
Relationship management skills with an ability to interact with senior leadership easily.
Proactive with a focus on ideas and innovation
Well-developed analytical/problem solving skills
Strong organizational skills
Ability to work well with teams and demonstrate flexibility