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Application Support Specialist Level 1 [Internship] – EuropeJob Description:
Service Desk Level 1 offers support to the clients and client resolution teams and act as a single point of contact in an operational project structured on ITIL Framework.
Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;
Process user and access management requests;
Communicate, follow up and manage centralize distribution lists via Email Exchange Console;
Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
Publishing documentation on different sites;
Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.
Qualification:
Student in final year or fresh graduate (Bachelor’s Degree) in IT/ Computer Science, Engineering, Technology
Logical thinking and problem solving abilities;
Teamwork, good communication skills;
ITIL knowledge.
German or French skills represents an advantage
Advance English language skills