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Team Support Specialist – NoidaJob Description:
• Backfill role for a Team Support Specialist
• To manage a large and diverse team of Process Associates working towards pre-defined targets.
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
• Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership
Qualification:
• Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Minimum B2 12 English Language Fluency(CEF)
• Flexibility in hours of work and ability to work changing shifts patterns