Wipro HR Services (formerly Alight) is a leading provider of benefits administration and cloud-based HR and financial solutions. With a workforce of 22,000 professionals across 14 global centers, we enhance work and life through our services, technology, and data-driven solutions.
Job Role: Trainee Software Analyst
Location: Chennai, India
Qualification: BE/BTech/MCA
Experience: Freshers
Required Skills:
- Strong understanding of Software Development Life Cycle (SDLC) principles.
- Proficiency in writing simple and complex SQL queries.
- Good communication skills for handling customer interactions via email, calls, and reports.
- Ability to troubleshoot client queries professionally and efficiently.
- Strong logical and analytical thinking.
- Familiarity with project tracking tools like eCube, TMS, and test management repositories.
Job Responsibilities:
- Provide product support and resolve client issues through a step-by-step troubleshooting approach.
- Assist users in navigating product features and improving their understanding of the system.
- Maintain accurate records of customer interactions and queries.
- Ensure timely updates on project dashboards and tracking systems.
- Follow up with clients to ensure issue resolution and compliance with SLAs.
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