Wipro HR Services (formerly Alight) is a leading provider of benefits administration and cloud-based HR and financial solutions. With a workforce of 22,000 professionals across 14 global centers, we enhance work and life through our services, technology, and data-driven solutions.
Job Role: Trainee Software Analyst
Location: Chennai, India
Qualification: BE/BTech/MCA
Experience: Freshers
Required Skills:
- Strong understanding of Software Development Life Cycle (SDLC) principles.
- Proficiency in writing simple and complex SQL queries.
- Good communication skills for handling customer interactions via email, calls, and reports.
- Ability to troubleshoot client queries professionally and efficiently.
- Strong logical and analytical thinking.
- Familiarity with project tracking tools like eCube, TMS, and test management repositories.
Job Responsibilities:
- Provide product support and resolve client issues through a step-by-step troubleshooting approach.
- Assist users in navigating product features and improving their understanding of the system.
- Maintain accurate records of customer interactions and queries.
- Ensure timely updates on project dashboards and tracking systems.
- Follow up with clients to ensure issue resolution and compliance with SLAs.
Apply Now: Click Here
Disclaimer: This job update is shared for informational purposes only. We are not officially associated with the company mentioned above. The details are based on reliable sources at the time of posting. Applicants are advised to do their own research and apply thoughtfully.
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