An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Job Designation : Virtual Customer Service Associate
Qualification : Any Graduation
Experience : Freshers
Skill Set :
- Proficient in MS Office.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Ability to communicate correctly and clearly with all customers.
- Ability to use a desktop computer system.
- Excellent communication skills (written and verbal).
- Hard-working, articulate, and detail-oriented.
- Friendly and customer-focused in every situation.
- Ability to learn quickly and embrace change.
- Comfortable multi-tasking in a high-energy environment.
- Minimum age: 18 years old.
- Have the right to work in India.
- The availability to work varying shifts from Monday to Sunday within the operating hours of 12 am to 12 pm.
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required).
Job Description :
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
This role requires working variable hours to match when customers need us most. You will work 24X7 and your work week is minimum 5X8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 12am to 12 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
LOCATION : Delhi, India