Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
Job Designation : Cloud Support Engineer (Developer & Mobile Services)
Qualification : Bachelor’s Degree
Experience : Freshers / experienced
Skill Set :
- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, . NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization.
- Experience with web-based applications and HTTP.
- Knowledge of client/server and distributed systems architectures (WebServers).
- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.
- Excellent verbal and written communication skills.
- Customer service experience / strong customer focus.
- Strong analysis and troubleshooting skills and experience.
Preferred Qualifications :
- Experience developing against and working with REST API based services.
- Prior working experience with AWS services.
- Experience with Cloud architecture patterns and distributed computing concepts.
- Exposure to Mobile application development (iOS / Android).
- Exposure to mobile and web application security best practices.
- Experience around Messaging and Queueing services.
- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP.
- Exposure to security concepts / methodologies.
- Experience with iperf, MTR, traceroute, dig.
- Experience handling full application stacks from the OS up through custom applications.
- Experience with push notifications, APNS and GCM.
Job Description :
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we’re excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the “voice of the customer” to the development teams for recurring issues or feature requests. If you’re experienced with mobile or web application development and you are more comfortable “getting your hands dirty,” then we’re looking for you!
Location : Bengaluru, Karnataka, India