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Graduate Service Delivery Analyst 2023

Location: Any UK Location

Intakes: April, June, September 2023

Job Description:

As a Service Delivery Analyst working within Applications Management Services (AMS) across a huge spectrum of challenges, you will provide IT service management expertise that will transform how our clients conduct their day-to-day business. You will assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL principles. In this varied delivery role, you will build strong team and client relationships, support growth, innovation, and continuous service improvement. On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.

Qualification:

A bachelor’s degree
Impressive communication skills, logical thinking, an ability to prioritise and meet multiple deadlines with the capacity to get to grips with what our clients need from their services and a resilience to work in a challenging and fast-paced environment
A genuine enthusiasm for technology, and the transformational impact it can have

Note: You will have lived in the UK for the last five years with no more than 6 months out of the country (in order to meet security clearance requirements). You should be flexible in your approach to work and willing to travel to Capgemini and client sites.

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