Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.Cognizant Technology Solutions India Pvt Ltd Walk In Interview 2023.Cognizant Technology Solutions India Pvt Ltd Notification full details below.Interested and eligible candidates can attend interview on scheduled time and venue.
Vacancy details:
- Position: Sr. Process Executive(IT Customer Support)
- Qualification: Any Graduate
- Experience: 0-4 Years
Job Description: Greeting From Cognizant Technology Solutions India Pvt Ltd !!!!
Important Details :
- Location: Hyderabad/Secunderabad
- Post of date:22/05/2023
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face to Face interview
- Interview Rounds of Interview: HR
Greetings from Cognizant!
PFB Job description & venue details for your reference.
Designation : SPE-Voice (Service Desk SQL)
Educational Background: Minimum Graduate (Any Discipline)
Shifts: Rotational/ Flexibility to work in night shift (24*7)
Work location: Hyderabad – permanent work from office
Experience : 1 to 4 Years of work experience into Linux, Python, HTML, SQL background (Preferred from IT Customer support background).
Job Description & Responsibilities
Resolve issues and address complaints, and escalate complex matters to the appropriate team
Triage issues raised by the sellers
Replicate the user facing issues & escalate the issue to L2 level
Perform SQL analysis on trickier issues in order to assist engineering in solving them.
Work on problem-solving in collaboration with Engineers/relevant teams
Use playbooks to scale the associated service model globally
Documenting processes and maintaining service desk records.
Create SQL-based reliability pipelines in order to monitor system health.
Troubleshoot the issue using SQL queries and find the root cause of the issue
Take regular process updates from the L2 level
Daily updates to the lead on inflow patterns & Issues raised by users.
Mandatory:
1-4 years of experience coding with SQL Scripting
Bachelor’s degree
Strong SQL skills are ‘must have’
Ability to quickly learn, understand, and work with new emerging technologies, methodologies
Ability to work individually and as part of a team
Meticulous attention to detail,
Desired
Experience in Technical Support, Application Support, Sales support, Customer support or a similar role
Demonstrated operational abilities, ability to drive impact in a fast-paced environment while maintaining careful attention to detail.
Effective communication and interpersonal skills with the ability to provide updates to senior executive leadership.
Delivery-focused mindset, with the drive to solve complex problems through analytics and structured root cause problem-solving
Excellent organizational and time management skills.
Demonstrated motivation and interest in making tools that work seamlessly for our sales representatives.
Prior AdWords experience would be an advantage
Interview Venue Details:
Interview Location: Raheja Mindspace IT Park – Building 12A,Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081
Interview Date & Time: 25th May’ 23 & 10:00 AM to 12:00 PM
Regards,
Sai Tejaswi Korpu
Talent Acquisition Group