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Client Technical Support – Level 1
Job Description:
Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications
Use troubleshooting techniques and tools to identify and resolve customers technical issues
Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Delight customers and be their greatest advocates through simplifying the customer experience
Qualification:
Good organizational skills
Good interpersonal skills
Excellent telephone and customer handling skills
Ability to work under pressure
Ability to deal professionally with demanding customers
Ability to learn new products and technologies
Working knowledge of all software currently shipped with Dell client products with advanced knowledge of Windows operating systems
Working knowledge of PC architecture/technology