Dell Technologies for Hiring Freshers | Apply Now

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Dell Technologies for Hiring Freshers | Apply Now

Dell

Client Technical Support – Level 1

Job Description:

Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications

Use troubleshooting techniques and tools to identify and resolve customers technical issues

Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions

Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

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Delight customers and be their greatest advocates through simplifying the customer experience

Qualification:

Good organizational skills

Good interpersonal skills

Excellent telephone and customer handling skills

Ability to work under pressure

Ability to deal professionally with demanding customers

Ability to learn new products and technologies

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Working knowledge of all software currently shipped with Dell client products with advanced knowledge of Windows operating systems

Working knowledge of PC architecture/technology

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