HCL is Hiring for Freshers || Apply Now

HCL is Hiring for Freshers || Apply Now

HCL is Hiring Graduate Freshers For Associate Engineer-Product Support

Associate Engineer-Product Support

Location: India

Job Description:
Responsible for validating the information provided by Sales team in the CRM Tools
Filling correct inofrmation on the ASR as per Telco’s requirements
Sending the ASR to different LECs post verifying all pre-requirements
Chasing LECs for real time status updates
Calling LECs and driving completion on the pending orders
Responsible to maintain LEC intervals & SLAs
Complete rework activity and manage improvements in all exit criteria
Sharing real time updates with Sales & LEC POCs using CRM Tools
Maintaining and exceeding SLA’s
Compliance on % Met CCD
Compliance on % Met short interval
Compliance on Failure to open Testing event that results in missed activation
Maintaining Quality standards and meet Quality EFQ & AQS Targets

Qualification : B Tech, Bachelor of Arts, BCA

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