Entry Level – Desktop Support Associate
Jobs Responsibilities:
Troubleshooting problems related to Desktop/Laptops, MAC, Windows 10, MS-Outlook & other Office applications.
Troubleshooting Skype, video call related issues. Should be familiar with collaboration tools.
Must have exposure to Windows 10 migration, user profiles management, data backups.
Troubleshooting Windows Profile, printers, shared drives related issues
Troubleshooting Wireless connectivity problems.
Deploying standard image on desktops and laptops.
To provide 1st line technical support; answering support queries via phone and email.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Technical Proficiency
To take ownership of user problems and be pro-active when dealing with user issues.
To log all calls on the call logging system.
Respond to inquiries from clients and help them resolve any hardware or software problems.
To escalate more complex calls to the relevant IT Support member.
To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
Pre-build PCs. Good Experience in deskside support
Qualification:
Associate Degree in Computer Science or related field (2020,2021,2022)
Exhibit HCL Technologies Guiding Principles
Professional demeanor
Canadian Citizen and PRs are applicable to this job.
Excellent communication skill