HCL Technologies Limited, known as HCLTech, is a leading Indian multinational information technology consulting company headquartered in Noida. Founded by Shiv Nadar, HCLTech has been a key player in the software services business since 1991. With offices in 52 countries and a workforce of over 225,944 employees, HCLTech continues to expand its global presence.
Job Profile: Service Desk
Degree Required: Any degree
Number of Vacancies: 20 Openings
Experience Required: 6 Months to 3 Years
Salary/CTC: Best in Industry
Work Location: Lucknow
Venue: Lucknow
Walk-in Date: 26th February 2024
Job Description and Requirements:
- Excellent communication skills are a must.
- Experience in technical support and networking is required.
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customer end-users.
- Coordinate with internal IT support staff and external vendors for problem resolution.
- Administer user account provisioning and perform user account management activities.
- Use Incident Management System to document and manage problems and work requests.
- Respond to and diagnose problems through various communication channels and follow-up until closure.
- Perform level 1 remote desktop support and other activities based on SOPs.
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate, and prioritize customer problems and complaints.
- Participate in ongoing training and departmental development.
- Provide all required documentation including standards, configurations, and diagrams.
- Ensure positive customer experience through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Job Requirements:
- Provide support for on-call escalations and conduct root cause analysis.
- Independently resolve tickets within agreed SLA of ticket volume and time.
- Adhere to quality standards, regulatory requirements, and company policies.
- Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Note:
- Applicants must belong to Lucknow or nearby areas with relevant experience as per the job requirements.
- Candidates who have attended previous recruitment drives and those who do not meet the eligibility criteria will not be entertained.
How to Apply: Apply before the link expires for HCL Walk-in Drive 2024 Hiring As Service Desk. Apply Link: HCL Walk-in Drive for Service Desk
Note: Shortlisted candidates will receive an email/call for the further interview process.